Last updated: July 27, 2026
We want you to be satisfied with our service. This Refund Policy outlines the circumstances under which refunds may be issued for services purchased from SAM USA Filing.
If you request a cancellation before we have begun preparing your filing, you are entitled to a full refund of the service fee. To request a cancellation, contact us at hello@samusafiling.com or call +1 (307) 445-3448. We typically begin work within 2 hours of receiving your completed intake form, so please contact us promptly if you wish to cancel.
Once our team has begun preparing your filing (verifying records, reviewing your SAM account, or preparing submission documents), a full refund is no longer available because work has been performed. In this situation, we may offer a partial refund at our discretion, depending on the amount of work already completed.
Once your filing has been submitted to SAM.gov, no refund will be issued. The service has been fully performed at the point of submission. This applies regardless of the outcome of SAM.gov's review process, as approval decisions are made solely by the federal government.
If your SAM.gov filing is rejected due to an error in our preparation or submission, we will refile at no additional charge. This guarantee covers errors made by SAM USA Filing in the preparation process. It does not cover rejections caused by:
If you are charged more than once for the same service due to a technical error, we will refund the duplicate charge in full within 5 to 7 business days of being notified.
To request a refund, contact us with your order details:
Email: hello@samusafiling.com
Phone: +1 (307) 445-3448
Monday to Friday, 9am to 6pm ET
Please include your name, business name, email address used for the order, and the reason for your refund request. We will respond within 2 business days.
Approved refunds are processed through Stripe and returned to the original payment method. Refunds typically appear on your statement within 5 to 10 business days, depending on your financial institution. We will notify you by email when the refund has been processed.
We encourage you to contact us directly before initiating a chargeback with your bank or credit card company. Chargebacks incur processing fees and administrative costs. We are committed to resolving any issues directly and fairly. If you are dissatisfied with our service, please give us the opportunity to make it right before disputing the charge.
If you have questions about this Refund Policy, contact us at:
SAM USA Filing
30 N Gould St # 65721
Sheridan, Wyoming 82801-6317
Email: hello@samusafiling.com
Phone: +1 (307) 445-3448